If English is not your first language, we are committed to ensuring you can communicate effectively and understand the healthcare information you receive.
Please tell is if you:
· Do not speak English.
· Have limited English language skills.
· Need an interpreter for your appointment.
· Require written information in another language where available.
· Would like support to understand information about your healthcare.
How we can help
We can:
· Arrange a professional interpreter for your appointment.
· Access telephone interpreting services when required.
· Provide information in alternative languages where available.
· Ensure you have the opportunity to ask questions and understand your care and treatment.
Important Information
· Interpreter services are confidential and free of charge.
· Family members or friends may accompany you, but we may recommend a professional interpreter to ensure accurate communication, particularly for medical discussions and consent.
Your Communication Needs Matter
Please let reception know as soon as possible if you require language support so that appropriate arrangements can be made before your appointment.
NHS Accessible Information Standard
We are committed to meeting the communication needs of all patients and making reasonable adjustments to ensure equal access to healthcare services.
Need an Interpreter?
Please speak to a member of our reception team who will be happy to help arrange language support.
Everyone has the right to understand and be involved in their healthcare. We are committed to providing an inclusive and accessible service for all patients.
