We are committed to ensuring that all patients can access our services and communicate effectively with our team.
Please let us know if you:
· Are deaf or hard of hearing.
· Use hearing aids.
· Lip read.
· Require written communication.
· Need information in an alternative format.
· Would like a family member, carer, or advocate to support you during your appointment.
How we can help
We can:
· Speak clearly and face you when talking.
· Provide written information where appropriate.
· Arrange communication support where available and appropriate.
· Make reasonable adjustments to help you access our services.
Your Communication Needs Matter
If you have any communication or information needs, please tell a member of staff. We will record your preferences on your medical record so that we can support you at future appointments.
Accessible Information Standard
This practice complies with the NHS Accessible Information Standard, ensuring patients with disabilities, impairments, or sensory loss receive information in a way they can understand and any communication support they need.
Please speak to reception if you require any assistance.
